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for visiting DrDelphinium.com!
Dr Delphinium Designs & Events
is a full service florist that serves customers worldwide. Based in
Dallas, Texas we work with a network of florist to deliver
high quality cut arrangments, plants and gifts. Founded in 1988, Dr Delphinium
Designs & Events was the first European flower market in the United
States. The company is known for carrying high quality and unique
flowers and plants. A wide range of distinctive glass and ceramic vases
are always available.
Our customer service is a trademark of
Dr Delphinium. We offer a 100% satisfaction guarantee. Our phones are
answered 24 hours a day, 365 days a year.
Our Guarantee
We guarantee 100%
satisfaction. If you are not completely satisfied, please contact our customer
service department at 214-522-9911 or 800-783-8790.
We cannot guarantee specific flowers in areas other than the Dallas Metroplex, but we can guarantee that your gift will maintain the same
quality that Dr Delphinium Designs & Events has delivered for 15
years.
Sales Tax Information
Every Internet order you place with us will be
charged a sales tax of 8.25%, applied to the amount of the order. This
tax rate is based upon the rate our shop is charged, regardless of the
destination of your order.
Order Changes
Please be advised that we are unable to
cancel or change any orders already delivered or presently en route to
delivery. If you find it necessary to cancel or change delivery dates or
addresses for any other orders, simply call our Customer Service
Department directly at 800-783-8790. We are also unable to accept
cancellations or change requests via e-mail.
Substitution Policy
Occasionally,
substitutions may be necessary to create your bouquet due to the
availability of certain flowers in various parts of the country. Care is
taken to maintain the style, theme and color scheme of the arrangement,
using flowers of equal value. Additionally, the substitution of certain
keepsake items may be necessary due to increased demand, especially
during major holidays. In single-flower arrangements, such as an all
rose bouquet, or orchids, we will make every attempt to match the flower
type, but may substitute with another color.
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